{"ref":"artifact:btp-customer-identity-and-access-management","page":"/artifacts/btp-customer-identity-and-access-management","json":"/artifacts/btp-customer-identity-and-access-management.json","generated":"2026-10-26","drafted_with_ai":true,"entity":{"id":"btp-customer-identity-and-access-management","name":"SAP Customer Identity and Access Management for B2C","artifact_type":"service","ecosystem":"btp","domain":"security-and-compliance","origin_ring":"sap-official","description":{"one_line":"SAP's customer identity service: registration, login and consent for the users of a company's websites and apps, kept in one profile per customer, with regional data storage and risk-based authentication as options.","short":"Registration, login and consent for customer-facing sites","what_it_solves":"A consumer website or app has to register its users, log them in, record what they consented to and keep their data where local privacy law requires. SAP Customer Identity and Access Management for B2C handles customer identity, consent and [authentication](capability:authentication) through a unified profile per customer. Screen-sets carry login, profile updates and consent, hosted pages show them without adding them to the site's code, and a site or site group can act as a SAML identity provider or an OIDC provider. Global Access stores each user's data in a data centre in their region, and Risk Based Authentication challenges a login according to its calculated risk, with third-party providers such as Google reCAPTCHA, Akamai, Arkose Labs and Transunion. Core is the base plan; the consent option package lifts its restrictions on consent, and the enhanced option package adds Global Access and Risk Based Authentication."},"links":{"homepage":"https://discovery-center.cloud.sap/serviceCatalog/customer-identity-and-access-management-ciam","docs":"https://help.sap.com/docs/SAP_CUSTOMER_DATA_CLOUD"},"source_available":false,"provides":[{"capability":"capability:authentication","what_it_does":"Logs in the end users of a website or app, challenges a login according to its calculated risk, and lets a site act as a SAML identity provider or OIDC provider.","sources":[{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C","checked":"2026-09-15","quote":"Have the ability to use your site or site group as a SAML IdP or an OIDC OP."},{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C","checked":"2026-09-15","quote":"RBA adds account security by calculating the level of risk associated with a given login attempt and presenting users with authentication challenges according to that risk level."},{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C","checked":"2026-09-15","quote":"Use an out of the box Account Take Over protectoin engine as well as a complete Risk Based Authentication system supporting many 3rd party providers, such as Google reCAPTCHA, Akamai, Arkose Labs, and Transunion to secure your websites and user data."}]},{"capability":"capability:data-privacy","what_it_does":"Records the consent each end user gives to terms of service, privacy policies and custom statements, and with Global Access keeps a user's personal data in a data centre in their region to comply with local privacy laws.","sources":[{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C","checked":"2026-09-15","quote":"Manage user privacy, preferences, and consent in a way that is transparent to the end user, while helping you uphold rigorous standards so as to support your compliance with international privacy regulations."},{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C","checked":"2026-09-15","quote":"Store user data in the region they are from to comply with local privacy laws."},{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C, Core plan","checked":"2026-10-19","quote":"Allows access to a basic package of services to get started using SAP Customer Data Cloud."},{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C, Core and consent option package","checked":"2026-10-19","quote":"Unlocks all restrictions of consent and allows use of 'other' consent statements, which are custom consents that do not have to be mandatory for end users."},{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C, Core, consent and enhanced option package","checked":"2026-10-19","quote":"Use Global Access to maintain global sites or site groups while maintaining user data in their relvant region to comply with local privacy laws."}]}],"interfaces":[{"key":"saml-idp","kind":"api","protocol":"saml2","direction":"in","for":"use your site or site group as a SAML IdP, configured on the site or site group level","url":"https://help.sap.com/docs/SAP_CUSTOMER_DATA_CLOUD/8b8d6fffe113457094a17701f63e3d6a/da8901824bd84269b0c98b4aedd3f358.html","sources":[{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C, Core plan features","checked":"2026-09-15","quote":"Have the ability to use your site or site group as a SAML IdP or an OIDC OP. You can have 2 of each type. SAML and OIDC identity providers are configured on the site or site group level."}]},{"key":"oidc-op","kind":"api","protocol":"oidc","direction":"in","for":"use your site or site group as an OIDC OP, configured on the site or site group level","url":"https://help.sap.com/docs/SAP_CUSTOMER_DATA_CLOUD/8b8d6fffe113457094a17701f63e3d6a/da8901824bd84269b0c98b4aedd3f358.html","sources":[{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C, Core plan features","checked":"2026-09-15","quote":"Have the ability to use your site or site group as a SAML IdP or an OIDC OP. You can have 2 of each type. SAML and OIDC identity providers are configured on the site or site group level."}]},{"key":"hosted-pages","name":"Hosted Pages","kind":"ui","direction":"in","for":"display screen-sets to your users and have interactions, without needing to include these in your website code base","url":"https://help.sap.com/docs/SAP_CUSTOMER_DATA_CLOUD/8b8d6fffe113457094a17701f63e3d6a/6f2631f5852942a0983bb41200105f56.html","sources":[{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C, Core plan features","checked":"2026-09-15","quote":"Use Hosted Pages to display screen-sets to your users and have interacitons, without needing to include these in your website code base."},{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C, Core plan features","checked":"2026-09-15","quote":"Screen-Sets allow an interface for your end users to interact with your site. Screen-Sets are used by users to login, update their information, grant consent, and many other actions."}]},{"key":"webhooks","name":"Webhooks","kind":"event","direction":"out","for":"receive near-real time events from user interactions on your site, such as logins, registrations and consents granted","url":"https://help.sap.com/docs/SAP_CUSTOMER_DATA_CLOUD/8b8d6fffe113457094a17701f63e3d6a/4153b33470b21014bbc5a10ce4041860.html","sources":[{"url":"https://discovery-center.cloud.sap/servicecatalog/api/v1/services/e9504f97-9b8f-45f9-82ef-5bd55f55ca12","title":"SAP Discovery Center — SAP Customer Identity and Access Management for B2C, Core plan features","checked":"2026-09-15","quote":"Use Webhools to receive near-real time events from user interactions on your site, such as logins, registrations, consents granted, etc."}]}],"maintainers":["actor:sap"],"drafted_with_ai":true,"provenance":{"discovered_via":[{"source":"source:curator"}],"first_seen":"2026-09-15"}},"effective_normative_relations":[],"readings":{"liveness":{"label":"Deprecation","tier":"unknown","evidence":"not crawled"},"continuity":{"label":"Beta","tier":"unknown","evidence":"not crawled"},"reach":{"label":"Regions","tier":"reported","evidence":"not crawled"},"support":{"label":"Support","tier":"unknown","evidence":"not crawled"}},"signals":null,"edges":{"maintainers":[{"ref":"actor:sap","name":"SAP","json":"/actors/sap.json"}],"contributors":[],"explained_by":[],"alternative_to_this":[],"needed_by":[],"available_via":[],"parts":[],"add_ons":[],"answered_through_parts":[]}}