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Agentic AI & AI AgentsAgentic AI & AI AgentsSAP's target picture for AI agents: Joule as the engagement layer — Joule Work, Joule Assistants, Joule Agents — with custom agents from customers, partners and SAP teams connecting through A2A for agent-to-agent collaboration and MCP for tool connectivity, on the SAP Business AI Platform. It says up front that parts are not generally available yet, in particular bidirectional communication with third-party agents through the Agent Gateway, so it reads as direction with the building blocks named rather than a design to copy today.published 2026-08-27